The Local Finance Professionals Group aim to its customers great service by show casing the best available range of financial products and services. We understand how important it is to protect your personal information. The Privacy Policy contained below explains our privacy policy in our organisation and how we comply with our obligations under the National Privacy Principles (NPP’s).

The Local Finance Professionals Group is covered by 10 NPPs, which are detailed in the Privacy Act 1988 (amended by the Privacy Amendment (Private Sector) Act 2000.

The Local Finance Professionals Group takes its obligations under the Privacy Act seriously and would like to take all reasonable steps in order to ensure compliance with the Act.

Who is The Local Finance Professionals Group?

The Local Finance Professionals Group is an organisation that offers a range of financial products and services within the mortgage industry. We use personal information to assist us with the processing and assessing of loan applications and to market other related products to you.

Personal Information:

When we refer to personal information we mean information from which your identity is apparent. This information may include personal details or an opinion about you, from which your identity can reasonably be ascertained. The Local Finance Professionals Group collects personal information about you to enable us to assess your suitability and eligibility for obtaining a loan.

The types of personally identifiable information we may collect, but is not limited to, include your name, address, telephone number, occupation and financial information.

When we request your personal information we will endeavor to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us however our ability to assist you with your finance requirements may be impaired.

How we collect personal information:

We may collect personal information from you through our brokers when interviewing you or from our application forms, and surveys.

Why we collect it?

We collect personal information about you to enable us to assess your suitability and eligibility for obtaining a home or commercial loan or associated finance need. The Local Finance Professionals Group collects, uses and discloses the information in accordance with its Collection Statement.

Direct Marketing:

From time to time we may use your personal information to provide you with current information about mortgage loans, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with.

If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning 1300 788 434 or by e-mail to us directly via this website. We will not charge you for looking after your request and will take all reasonable steps to meet your request within a resonable timeframe.

How do we use your personal information?

We use your personal information to assist us in:

1. during the course of conducting our business, eg. loan qualification assessment

2. completing loan application forms

3. communications regarding our products and services

4. for our internal administrative, marketing, planning, product development and research requirements.

If at any time you wish to no longer receive any communications from us (other than as required for the operation of our business), please contact us on 1300 788 434 or via this website.

Disclosure of your personal information to others:

Your personal information may be disclosed between The Local Finance Professionals Group and its brokers within the group to facilitate a transaction to which the provision of that personal information relates or to enable us to properly conduct our business within the Group.

We do not sell our client lists to third parties. We do not disclose personal information about you to any person outside the Group except on a confidential basis to our approved panel of lenders, and agents that we may use in the ordinary operation of our business, such as for data processing, printing or mailing. These third parties are strictly prohibited from using your personal information for any other purpose.

Before we disclose any of your personal information to any other organisation we will take reasonable measures to ensure that the organisation has the same commitment as us to the protection of your personal information and that you have consented to us doing so. By consent, we mean approval in writing, orally, or implied from your dealings with us .We only disclose the information necessary for these third parties to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or regulation.

Financial information becomes out of date very quickly and so we will update that information if it is required in any further dealings we may have with you.

We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions. If you require access to your personal information please contact us on 1300 788 434 or via this website.

Access to your personal information:

The Local Finance Professionals Group provides access to the personal information that we hold about you. You may at any time ask us to provide you with a list of the personal information we hold about you and copies of that personal information. We will endeavor to provide you with the data within 14 days of receiving your request.

Denied Access to Personal Information:

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you, if we deny you access to your personal information we hold.

Updating your personal information:

It is important to our relationship that the personal information we hold about you is accurate and up to date. If at any time you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Storage of your personal information:

We take all reasonable steps to protect the security of the personal information that we hold by storing it in a secure environment. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Complaints

If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact us on 1300 788 434 or via this website. Complaints will be handled under The Local Finance Professionals Group Privacy Complaints Policy.

Contacting us and Feedback:

You may make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:

The Privacy Officer

The Local Finance Professionals Group

PO Box 117

Carina Qld 4152

Phone: 1300 788 434

Changes to this Privacy Policy:

From time to time we may change this privacy policy to comply with new laws or codes of practice which may be developed. We may also change this policy to include any new products or services we may provide.

This privacy policy came into existence on 18 January 2008.